top of page

privacy policy

Effective Date: April 7, 2026

Eos Counselling (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how your information is collected, used, and protected when you visit this website or engage with counselling services.

 

1. Information We Collect

We may collect personal information in the following ways:

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Any information submitted through contact forms or email

  • Information shared when booking appointments through Jane

Automatically collected information:

  • IP address

  • Browser type and device information

  • Pages visited on this website

  • Cookies and usage data

 

2. How Your Information Is Used

Your information may be used to:

  • Respond to inquiries or contact requests

  • Schedule and manage counselling appointments

  • Provide counselling services

  • Improve website functionality and user experience

  • Comply with legal and professional obligations

Your information is never sold or shared for marketing purposes.

 

3. Booking & Third-Party Services

This website may use third-party platforms to support services, including:

  • Jane App for appointment booking and client management

  • Website hosting and analytics tools provided by Wix

These platforms have their own privacy policies and security practices. We encourage you to review them directly.

 

4. Confidentiality of Counselling Services

All counselling services are confidential and follow professional and ethical standards in British Columbia.

Limits to confidentiality may include:

  • Risk of harm to yourself or others

  • Suspected abuse or neglect

  • Legal requirements (such as court orders)

These limits will be clearly discussed during the intake process.

 

5. Cookies & Website Tracking

This website may use cookies and similar technologies to:

  • Improve website performance

  • Understand how visitors interact with the site

You can adjust your browser settings to disable cookies if preferred.

 

6. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

7. Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent where applicable

To make a request, please contact us using the information below.

 

8. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Eos Counselling
info@eoscounselling.com

 

9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. The most current version will always be available on this page.

bottom of page